Terms of Service


Article 1 (Purpose)

These Terms of Service (the "Terms") aim to define the conditions and procedures for using Video Sapiens (the "Service") provided by Hazy Hand (the "Company"), and to establish the basic matters regarding rights and obligations between the Company and its users.


Article 2 (Definitions)

The terms used in these Terms are defined as follows:

  1. "Service" refers to the 'Video Sapiens' service provided by the Company, which analyzes content from TikTok, YouTube, Instagram, and other platforms using AI.
  2. "User" refers to any individual who has registered for the Service and entered into a usage agreement to use the Service.
  3. "Token" refers to the unit of use for the Service as consideration for using the Service.
  4. "Subscription" refers to the authority to use the Service by paying a fixed amount for a certain period.

Article 3 (Service Content)

① The services provided by the Company are as follows:

  1. AI-based social media content analysis service
    • Analysis of content trends on TikTok, YouTube, Instagram, etc.
    • Content performance analysis and prediction
    • Competitor content analysis
  2. Content optimization recommendation service
    • AI-based recommendations for improving content performance
    • Keyword and hashtag recommendations
  3. Data visualization and reporting service
    • Visualization of analysis results
    • Generation of customized analysis reports
  4. User management service
  5. Other services determined by the Company

② The Company may add subscription-based services in the future to enhance the Service, and details regarding such services will be announced separately before their launch.

③ The Company may change all or part of the provided services due to technical or operational needs. Any changes will be announced through the Service page.


Article 4 (Service Usage Methods and Procedures)

① The basic procedure for using the Service is as follows:

  1. Registration and login
  2. Selection and purchase of token packages
  3. Input of payment information and completion of payment
  4. Service use commencement

② The method of using the token-based service is as follows:

  1. Selection and purchase of token packages
  2. Token deduction according to usage when using the Service
  3. Additional token purchase possible when token balance is insufficient
  4. Purchased tokens can be used within the validity period set by the Company

③ The Service is available 24 hours a day, 365 days a year, unless there are special operational or technical issues. However, the Company may set separate usage hours depending on the type or nature of the service, and in such cases, the Company will notify users in advance.

④ The Company may temporarily suspend the Service on dates or times determined by the Company for regular system inspections, expansions, and replacements. Any planned service suspensions will be announced in advance through the Service page.


Article 5 (Service Fee Structure)

① The fee structure for the services provided by the Company is as follows:

  1. Token-based pricing plans
    • Starter Package: Refer to the pricing page on the service website
    • Standard Package: Refer to the pricing page on the service website
    • Premium Package: Refer to the pricing page on the service website

② The Company may add subscription-based and hybrid pricing plans in the future to enhance the Service, and details regarding such plans will be announced separately before their launch.

③ Payment methods include:

  1. Credit card payment
  2. Real-time bank transfer
  3. Virtual account deposit
  4. Simple payment services (PayPal, Stripe, etc.)
  5. Other payment methods additionally determined by the Company

④ The Company may change the pricing plans due to inflation, service improvements, etc., and in such cases, will notify users at least 30 days in advance through the service page and individual notifications (email, SMS, etc.).

⑤ If a free trial period is provided, the service will automatically convert to a paid service after the end of the period unless the user expresses otherwise. In this case, users will be notified at least 3 days before the end of the trial period.

⑥ The refund policy is as follows:

  1. Token purchase: Refunds are possible within 7 days from the purchase date for unused tokens. For partially used tokens, only the remaining tokens may be refunded.
  2. For services provided immediately, such as fixed-rate services and digital content, withdrawal of the subscription may be restricted in accordance with applicable laws in your jurisdiction.

Article 6 (User Obligations)

① Users shall not engage in the following acts when using the Service:

  1. Impersonating others or registering false information
  2. Modifying information posted by the Company
  3. Using information obtained through the Service for commercial or non-commercial purposes, or providing it to third parties without prior consent from the Company
  4. Infringing upon the intellectual property rights, including copyrights and trademarks, of the Company and other third parties
  5. Transmitting or posting information that violates laws, public order, or good morals
  6. Any act that disrupts or may disrupt the stable operation of the Service
  7. Any other acts that violate applicable laws and regulations

② Users are responsible for managing their accounts and passwords, and shall not allow third parties to use them.

③ Users must comply with applicable laws and regulations, these Terms, service usage guidelines, and other matters notified or announced by the Company in relation to the use of the Service, and shall not engage in any acts that interfere with the Company's business.


Article 7 (Company Obligations)

① The Company will do its best to provide stable services.

② If the Company determines that opinions or complaints raised by users regarding the use of the Service are justified, it shall address them. The process and results of handling opinions or complaints raised by users will be communicated to users through bulletin boards, emails, or other means.

③ The Company strives to protect users' personal information in accordance with applicable privacy laws and regulations.

④ The Company is responsible for damages incurred by users in relation to the use of the Service, unless such damages are due to the intentional or negligent acts of the users.


Article 8 (Service Usage Restrictions and Account Termination)

① The Company may restrict the use of the Service or terminate accounts if users fall under any of the following:

  1. Registering false information at the time of registration
  2. Interfering with others' use of the Service or stealing information, threatening the order of electronic commerce
  3. Using the Service to violate laws or these Terms, or to commit acts contrary to public order and good morals
  4. Other cases where the Company reasonably determines it necessary

② When restricting the use of the Service or terminating accounts in accordance with the preceding paragraph, the Company shall notify the relevant user of the reason, date, and period via email, phone, written notice, or other methods. However, the Company may restrict the use of the Service without notice if it determines that there is an urgent need to do so.

③ Users may request to delete their accounts at any time through the 'Delete Account' menu in My Page, and the Company will promptly process such requests.

④ Upon account deletion, purchased tokens will immediately expire.


Article 9 (Intellectual Property Rights)

① All copyrights and other intellectual property rights to all content provided by the Company within the Service belong to the Company.

② Users shall not use information obtained through the Service for commercial purposes or allow third parties to use it without prior consent from the Company through reproduction, transmission, publication, distribution, broadcasting, or other methods.

③ The copyright to content submitted by users through the Service belongs to the respective users. However, users grant the Company the right to use such content for the purposes of operating, improving, and promoting the Service.


Article 10 (Dispute Resolution)

① Disputes between the Company and users shall be resolved through mutual agreement in principle.

② If disputes are not resolved through the negotiations in paragraph 1, the Company and users may request mediation from dispute resolution bodies in accordance with relevant laws and regulations.

③ If disputes are not resolved despite the above, legal action may be filed with the competent court in accordance with the applicable laws.


Article 11 (Amendment of Terms)

① The Company may amend these Terms within the scope not violating relevant laws and regulations.

② When the Company amends these Terms, it shall post the application date, reason for amendment, and the current Terms together on the Service screen from 30 days before the application date until the day before the application date. However, for amendments that are disadvantageous to users, the Company will clearly notify users separately through electronic means such as email, electronic messages, or login consent windows for a certain period in addition to the posting.

③ If the Company clearly notifies or announces to users that they will be deemed to have agreed to the changes if they do not express their intention within a 30-day period while posting or notifying the changed Terms in accordance with the preceding paragraph, and if users do not explicitly express their refusal, they will be deemed to have agreed to the changed Terms.

④ If a user does not agree to the changed Terms, the Company cannot apply the content of the changed Terms to the user, and in this case, the user may terminate the usage agreement. However, if there are special circumstances where the existing Terms cannot be applied, the Company may terminate the usage agreement.


Article 12 (Miscellaneous Provisions)

Matters not specified in these Terms shall be governed by relevant laws and regulations and general business practices.


Article 13 (Governing Law and Jurisdiction)

① These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions.

② In case of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through consultation. If the dispute is not resolved through consultation, legal action may be filed with the competent court in accordance with applicable laws.


Supplementary Provisions

These Terms shall be effective from March 4, 2025.